CNS WORLD • CUSTOMER POLICY

Shipping Policy

Last updated: 3 October 2026

This Shipping Policy explains how orders placed on CNS World are processed and delivered.

1. Order Processing

Orders are normally prepared for dispatch within 1–2 business days after successful payment/order confirmation. Orders placed on weekends, public holidays or during high-volume periods may require additional processing time.

2. Delivery Estimate

After dispatch, delivery is typically expected within 3–7 business days after dispatch, depending on the destination, courier network and serviceability. Remote areas may take longer. Any delivery date shown at checkout or in order communication is an estimate, not an absolute guarantee.

3. Shipping Charges

Applicable shipping charges, if any, are displayed at checkout before payment. Promotional free-shipping thresholds or offers may change from time to time.

4. Address and Contact Details

Please provide a complete and accurate delivery address and reachable phone number. We are not responsible for delays caused by incomplete/incorrect address information or repeated failed delivery attempts.

5. Tracking

Where tracking is available, shipment details may be sent by email, SMS, WhatsApp, account notification or another available communication channel after dispatch.

6. Delays, Lost or Damaged Packages

If a shipment is materially delayed, lost in transit or arrives visibly damaged, contact us with your order number and supporting details. We will coordinate with the courier and provide an appropriate resolution based on the circumstances.

7. Delivery Inspection

Please check the outer package at delivery. If the package is heavily damaged or tampered with, photograph it where possible and contact customer support promptly.