CNS WORLD • CUSTOMER POLICY

Refund & Return Policy

Last updated: 3 October 2026

We want customers to receive the correct product in acceptable condition. This policy explains return, replacement, cancellation and refund handling for purchases made through CNS World.

1. Return Request Window

For products that are eligible for return, please contact us within 7 days of delivery. The item must be unused, unworn, unwashed, unaltered, with original tags and packaging, unless the product was received damaged, defective or incorrect.

2. Hygiene-Sensitive / Intimate Products

For hygiene and safety reasons, panties, briefs and other intimate bottom-wear that has been delivered/opened are generally not eligible for return or exchange for change-of-mind or size preference. This restriction does not prevent a customer from reporting an incorrect item, manufacturing defect, transit damage or a product materially different from the order/description.

3. Damaged, Defective or Incorrect Item

If you receive a damaged, defective or incorrect product, contact us promptly with the order number and clear photographs/video of the product and packaging where reasonably possible. After verification, we may arrange replacement, return or refund as appropriate.

4. Non-Returnable Conditions

A return may be declined where the product shows signs of wear, washing, alteration, stains, odour, damage after delivery, missing tags/packaging, or where a hygiene-sensitive product is returned solely because of preference after opening/use.

5. Cancellation

You may request cancellation before the order is dispatched. If dispatch has already occurred, cancellation may not be possible and the applicable return rules will apply.

6. Return Shipping

Where the return is due to our error, a verified defect or transit damage, reasonable return/replacement shipping will be handled by us where serviceable. For other eligible returns, return-shipping charges may be deducted or borne by the customer, as communicated before the return is accepted.

7. Refund Processing

Once an eligible refund is approved, we normally initiate it within 5–7 business days after approval. The final credit time depends on the original payment method, bank, card network, UPI provider or payment gateway and may take additional time after initiation.

8. Refund Method

All approved refunds will be processed back to the original source/payment method used for the transaction. We do not issue a refund to a different card, bank account or UPI ID merely on request. The time taken for the credit to appear may vary by the bank, card network, UPI provider or payment gateway.

9. Promotional Items and Shipping Fees

Refund calculations may take into account discounts, coupons and promotional benefits applied to the order. Original shipping charges are generally non-refundable unless the return is caused by an incorrect, defective or damaged shipment.

10. How to Request a Return/Refund

Contact customer support with your order number, registered contact details, reason for the request and supporting photographs where relevant.
Email: info@cnsworld.in